Policies
Client money protection
How we look after rent and other money we hold for landlords and tenants.
Our protection scheme
Letting agents who hold client money must belong to a government approved Client Money Protection scheme.
How client money is held
Rent and other client money is held in a client bank account, separate from the company’s own money.
Paying landlords
Rent is paid to landlords at the start of each month for the month before, with a statement showing what was received, our fees and any costs.
Tenant deposits
Tenancy deposits are protected with the Deposit Protection Service, a government approved scheme, and tenants receive the prescribed information within 30 days.
If anything changes
If our membership of a client money protection scheme changes, we will tell our clients in writing within 14 days.