Tenants
Information for tenants
Applying, paying, reporting repairs and moving out, all in one place.
Report a repair
Something wrong? Tell us straight away
Message us or ask for a call back with your address, what the problem is and a photo if you can. Our own maintenance team will book it in.
- Gas leak or smell of gas0800 111 999National Gas emergency line, 24 hours
- Power cut105Free from any phone, puts you through to your local network operator
- Water leak, burst pipe or no water0345 672 3723United Utilities, 24 hours
Then let us know, so we can arrange any repair inside the property. If anyone is in danger, call 999.
Josie and the team pick up repairs, rent and tenancy questions.
Applying
How to rent with us
Enquire and view
We show every home ourselves.
Apply and reserve
Holding deposit of up to one week's rent.
Checks
Credit, income and Right to Rent. No fees.
Sign online
Your tenancy, the How to Rent guide and every certificate before you move in.
Move in
First month's rent and deposit, then your keys.
Settle in
Message us or ask for a call back for anything you need.
Questions
Tenant FAQs
How is my deposit protected?
Every deposit is registered with the Deposit Protection Service and you receive the prescribed information within 30 days.
How do I give notice?
Under the Renters' Rights Act you give two months' notice in writing. Email us and we will confirm your end date.
Can I have a pet?
You can ask, and we will consider every request fairly with the landlord.
What happens when I move out?
We check the property against the inventory and agree any deductions with you. Your deposit is returned through the DPS.