Policies
Privacy notice
How we collect, use and protect personal information about landlords, applicants, tenants, guests and anyone who contacts us.
Who we are
North Point Property Management Limited (company number 12265285), Abode House, Crickets Lane, Ashton-under-Lyne OL6 6LZ is the data controller for the personal information described here. We are registered with the Information Commissioner’s Office.
Contact us about your data at josie@northpointproperty.co.uk.
What we collect
- Enquiries: your name, contact details and what you tell us.
- Applicants and tenants: identity and right to rent documents, address history, employment and income, references, credit check results, tenancy, rent and deposit records, and repair reports.
- Landlords: contact details, property details, ownership and bank details for paying rent, and compliance records.
- Urban Lofts guests: booking details passed to us by Airbnb or Booking.com, and anything you send us directly.
Why we use it and our lawful basis
- To arrange and manage tenancies and stays (contract).
- To meet legal duties such as Right to Rent checks, deposit protection, HMO licensing, safety records and tax (legal obligation).
- To run our business properly, for example keeping records, preventing fraud and improving our service (legitimate interests).
- To send you news or offers, only if you have agreed (consent). You can withdraw consent at any time.
Who we share it with
Only where needed: FormSubmit, which delivers messages sent through our website form to our inbox, referencing and credit checking agencies, the Deposit Protection Service, your landlord or letting agent, contractors carrying out repairs (name, phone and access details only), utility suppliers and the council for house shares, Tameside Council and other public bodies where the law requires it, our accountants, and the software we use to run lettings and bookings. We never sell personal information.
How long we keep it
- Right to Rent evidence: for the tenancy and one year after it ends, as the law requires.
- Tenancy, landlord and financial records: six years after the tenancy or agreement ends.
- Unsuccessful applications and general enquiries: up to six months.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, and ask for it to be transferred. We reply within one month. If you are unhappy, you can complain to the ICO at ico.org.uk or on 0303 123 1113.
Keeping it safe
Information is kept in secure, access controlled systems. Some software providers may store data outside the UK, in which case appropriate safeguards are in place.