Landlord questions
What landlords ask us before they sign
Where your home is advertised, how often we inspect, when you are paid and what we do in an emergency, in plain words.
The short answers
Six things owners want to know first
Where is my home advertised
Homes and flats go on Rightmove and Zoopla, and on our own website. Rooms in house shares go on SpareRoom and our website. Every advert shows the rent, the deposit and the council tax band, and we show every home ourselves.
How often homes are inspected
Every three months at a house share and every six months at a house or flat. Tenants get at least 24 hours’ written notice. We photograph each room and write a short report, and anything unsafe becomes a repair job straight away.
When you are paid
Once a month. When the month ends we check its statement, then pay you the rent received less our fee and any costs, with every invoice attached. See how we handle client money.
The repair spending limit
We agree a spending limit with you when you join. Anything above it is quoted to you for approval first, unless it is an emergency that has to be made safe at once.
Emergency cover
Emergencies are made safe within 24 hours: a gas leak, flooding, no heating or hot water in cold weather, unsafe electrics or a home that cannot be secured. Gas and electrical emergencies go straight to our sister company Manchester EICR.
Your statements
You get a statement every month showing the rent received, our fee and each cost, with the invoice attached. On full management, online access to your statements is available on request.
Your first weeks
What happens after you say yes
Usual timings for an empty home that is ready to let. If your tenant is already in place, we start with the handover.
- Week 1Valuation and a written quote
We visit, tell you what the property will let for and what, if anything, it needs first. Our fees are confirmed in writing before you sign.
- Weeks 1 to 2Ready to let
Certificates, licensing and safety checks sorted. Professional photos, then the advert goes live.
- From the first advertViewings and referencing
We show every applicant around ourselves. Credit check, income check and Right to Rent for every adult take 2 to 5 days.
- Move in, then monthlyTenancy, deposit and statements
Tenancy signed digitally, deposit protected with the DPS, inventory and keys. Then rent is collected and you get a statement every month.
More questions
Fees, contracts, arrears and the new rules
How much does it cost?
Let only is 75% of the first month’s rent (minimum £495). Full management is 12% of the rent collected. House share management is 14% plus £120 for each room we let. There is no VAT and no set-up fee. See services and fees.
Is there a long contract?
No. Full management has no set-up fee and one month’s notice. If we find your tenant there is a 6 month minimum, then one month’s notice.
What if a tenant does not pay?
We chase late rent promptly and fairly, keep you informed and follow the correct legal process where needed. Our arrears and possession guide explains the steps.
Can I move to you from another agent?
Yes. We handle the handover, and there is no let fee for a tenant already in place. See changing letting agent.
Do I have to register on the landlord database?
Yes, private landlords in England must register. Registration opens in the North West on 15 May 2027 and the registration period ends on 14 August 2027. Read our landlord database guide.
Do you manage house shares?
Yes. We run house shares of our own, including a licensed six room house in Stalybridge, and manage house shares for other landlords. See HMO licensing and planning in Tameside.
Last reviewed 14 November 2026 by the North Point team