Policies
Repairs and maintenance policy
How tenants report repairs, how quickly we respond and how we deal with damp and mould.
Reporting a repair
Email josie@northpointproperty.co.uk, use the repair form or ask for a call back with your address, the problem and a photo if you can. For a gas leak, call the National Gas emergency line on 0800 111 999 first. For a power cut call 105, and for a burst pipe or water leak call United Utilities on 0345 672 3723.
Our response times
- Emergency (gas leak, flooding, no heating or hot water in cold weather, unsafe electrics, a property that cannot be secured): made safe within 24 hours.
- Urgent (no hot water in warm weather, a broken appliance we supplied, leaks that are contained): within 3 working days.
- Routine (minor faults, decoration, doors and fittings): within 20 working days.
Damp and mould
We take damp and mould seriously. Report it as soon as you see it. We will inspect, find the cause and fix it, and tell you what we are doing and when.
Access
We will give at least 24 hours’ notice before visiting, except in an emergency.
For landlords
Our in-house team, North Point Building Services, carries out most work. Anything above your agreed spending limit is quoted to you for approval first, unless it is an emergency.